WHMCS

• Full ticket lifecycle in the client area: lists, filters, search, replies, closure
• Priorities, groups, multiple attachments, service/product and domain linking
• Live WHMCS knowledgebase suggestions while typing the subject
• Optional “sensitive data” tab—extra confidential content stored encrypted in WHMCS, with configurable internal notifications to Zammad
• Optional redirects from default WHMCS routes (supporttickets, submitticket) to Zammad views
• Templates for Six/Twenty-One and Lagom 2
• Add-on admin area for settings, sync helpers, support hours, and sensitive-data administration (depending on version/configuration)
• PHP 8.2/8.3 compatible

• Automatic archiving based on status and age
• Restore individual tickets
• Full history: messages, notes, and attachments
• Audit log for all accesses and actions
• Full-text search in the archive
• Optimized for WHMCS 8.13 and PHP 8.3

Project Manager brings structured project delivery into your WHMCS admin—so planning and execution stay where your clients, services, and billing already live.

• Projects & milestones: Clear structure and target dates.
• Tasks & workflows: Status, type, priority, assignees, due dates, dependencies, subtasks, recurring tasks, ticket links.
• Views: List, Kanban, Gantt, and milestone views for planners and contributors.
• Time tracking & reporting: Log work, build hour reports (rapports), and export PDF for reviews and billing prep.
• Dashboard: Operational overview, overdue/upcoming deadlines, health-oriented signals; global or per-project ICS/Webcal feeds.
• Templates: Start new projects from reusable task structures.
• Client area (optional): Share selected project information with end customers.
• Notifications & background jobs: e.g. task assignments and digest emails; scheduled worker/hourly runs.

When used together with the Operations add-on, admin capabilities can be managed centrally and granularly (dashboard, projects, reports, templates, settings, and more).

Requirements: a working WHMCS installation; a valid license key as configured in the module (OneSystems).

• Create shopping cart links for products and bundles
• Selection of billing cycles and quantities
• Support for all configurable option types
• Support for custom fields for products and add-ons (only fields with “Show on Order Form” are considered)
• Clean grouping of products by product groups

With Documentation, you can keep workflows, instructions, and customer-specific notes right where your team works: in the WHMCS admin panel. No separate wiki login—content is organized in a clear folder tree consisting of folders, HTML pages, and structured tables.

Features

• Structure: Folders, pages with a visual editor, and data tables with column and row editing
• Global & per customer: A library for everyone and/or documentation per client
• Templates: Create pages from reusable templates
• Attachments & Media: Integration with the WHMCS File Manager (depending on installation and permissions)
• Diagrams: optional Draw.io embed via the add-on settings
• Search: full-text search within the add-on; results can appear in Intelligent Search (depending on permissions)
• Permissions: Integration with OneSystems OPS for global and customer-specific access
• Languages: Localized admin interface (including German and English)

OneSystems Operations is the shared infrastructure layer for our WHMCS add-ons. It consolidates cross-cutting concerns in one admin experience and a consistent PHP API.

• Visibility: structured audit logs and optional debug logs, with automatic redaction of sensitive fields.
• Email: queue-based delivery with smart retries, reducing lost notifications during transient failures.
• Automation: central registration and execution of cron jobs and background work.
• Access control: granular Operations permissions per module and admin feature.

Requires a WHMCS install with add-on support and cron access. Designed to work alongside SysMan, UpdateHub, Zammad integration, and other OneSystems modules.